Policies

Hotel policies & terms

Please read before booking.

Check-in and check-out

  • Check-in from 12:00. Check-out until 12:00.
  • Early check-in and late check-out depend on availability and may carry a charge.
  • A valid photo ID is required for every adult guest (citizenship, passport, driving licence or voter ID). Foreign nationals must show a passport with a valid visa.
  • Children under 10 stay free when using existing bedding.

Payment

  • No prepayment needed. Pay at the hotel on arrival by cash, card, eSewa, Khalti or Fonepay.
  • Room rates are shown in Nepali Rupees and exclude 10% service charge and 13% VAT, which are shown separately before you confirm.
  • The hotel may ask for an advance for peak dates, group bookings and events.

Cancellation

  • Free cancellation up to 24 hours before the check-in time. Cancel online from My Bookings or call +977-81-523213.
  • Late cancellations and no-shows may be charged one night’s room rate where an advance was paid.
  • The hotel may cancel unconfirmed bookings if the guest cannot be reached.

House rules

  • Smoking is not allowed inside rooms. Designated smoking areas are available.
  • Guests are responsible for any damage to hotel property.
  • Visitors must register at reception.
  • Pets are not allowed unless agreed in advance.

GKFC food orders

  • Delivery is available within the listed Nepalgunj areas. Delivery fee Rs. 100, free on orders above Rs. 1500. Minimum delivery order Rs. 300.
  • Delivery times are estimates and can vary with weather, traffic and order volume.
  • Orders can be cancelled by phone before the kitchen starts preparing them.
  • Please mention allergies in the order notes. Our kitchen handles nuts, dairy, gluten and egg.

Privacy

  • We collect your name, phone, email and address only to handle your booking, order or enquiry.
  • We do not sell or share your details with third parties except where required by Nepali law (for example, guest registration with local authorities).
  • This website stores your cart and recent bookings on your own device so you can find them again. You can clear this in your browser settings.
  • To ask for your data to be removed, email info@hotelgalaxydurbar.com.